Privacy Policy

We collect information by fair and lawful means, with your
knowledge and consent in order to pursue our legitimate
interest as a business in selling specific services and
products. We also let you know why we’re collecting it and
how it will be used. You are free to refuse our request for
this information, with the understanding that we may be
unable to provide you with some of your desired services
without it.

We may use a combination of identifying and non-identifying
information to understand who our visitors are, how they use
our services, and how we may improve their experience of our
website in future. We do not disclose the specifics of this
information publicly, but may share aggregated and
anonymised versions of this information, for example, in
website and customer usage trend reports.

We may use your personal details to contact you with updates
about our website, products, and services, along with
promotional content that we believe may be of interest to
you. If you wish to opt out of receiving promotional
content, you can follow the “unsubscribe” instructions
provided alongside any promotional correspondence from us.

The personal information we collect is stored and processed
in the United States of America and India, or where we or
our partners, affiliates and third-party providers maintain
facilities. We only transfer data within jurisdictions
subject to data protection laws that reflect our commitment
to protecting the privacy of our users.

We only retain personal information for as long as necessary
to provide a service, or to improve our services in future.
While we retain this data, we will protect it within
commercially acceptable means to prevent loss and theft, as
well as unauthorised access, disclosure, copying, use or
modification. That said, we advise that no method of
electronic transmission or storage is 100% secure, and
cannot guarantee absolute data security.

If you request your personal information be deleted, or
where your personal information becomes no longer relevant
to our operations, we will erase it from our system within a
reasonable timeframe.

If you have an account on this site, or have left comments,
you can request to receive an exported file of the personal
data we hold about you, including any data you have provided
to us. You can also request that we erase any personal data
we hold about you. This does not include any data we are
obliged to keep for administrative, legal, or security
purposes.

If you leave a comment, the comment and its metadata are
retained indefinitely. This is so we can recognize and
approve any follow-up comments automatically instead of
holding them in a moderation queue.

For users that register on our website (if any), we also
store the personal information they provide in their user
profile. All users can see, edit, or delete their personal
information at any time (except they cannot change their
username). Website administrators can also see and edit that
information.

Visitor comments may be checked through an automated spam
detection service.

We are accepting online payments for certain tests. These
tests are available on our website on this link –

https://diagnostics.strandls.com/genomic-wellness/hboc1/

This is to comply to adherence for online payment processes.

1. How can I cancel an order?

A diagnostic/ lab test can be cancelled anytime unless it is
marked ‘Sample Collected’ by the third-party phlebotomist.
Else, you can refuse sample pick up at the collection
location and a refund will be processed as per the Refund
Policy.

1. When can I expect the amount to be refunded?

1.1 Please note that the refund amount mentioned is an
estimate and will be finalised after completion of
verification.

Refund can be initiated on a case to case basis as per the

1.2 Refund will be initiated only post successful
verification. Please note that the verification process may
take 8-10 business days from the date of request raised.

1.3 The amount is expected to reflect in your account after
completion of verification as per the following timelines:

Method of Payment

Refund Time frame

Online refund 7-10 business days subject to the bank
turnaround time and RBI Guidelines.

Other Wallets 2-3 business days

1.4 You understand and acknowledge that we reserve the
rights to claim back any refund that has been processed by
us as a result of fraudulent activities such as return of
wrong products or wrong quantity of the products.

Any Cancellation request should be submitted by an email to{” “}
hello@strandls.com
, with the subject line stating “Cancellation Request – (Reg
Mobile Number) ”

We use “cookies” to collect information about you and your
activity across our site. A cookie is a small piece of data
that our website stores on your computer, and accesses each
time you visit, so we can understand how you use our site.
This helps us serve you content based on preferences you
have specified. Please refer to our Cookie Policy for more
information.

If you leave a comment on our site you may opt-in to saving
your name, email address and website in cookies. These are
for your convenience so that you do not have to fill in your
details again when you leave another comment. These cookies
will last for one year.

Refund Time frame

A cookie is a small piece of data that a website stores on
your device when you visit, typically containing information
about the website itself, a unique identifier that allows
the site to recognise your web browser when you return,
additional data that serves the purpose of the cookie, and
the lifespan of the cookie itself.

Other Wallets 2-3 business days

1.4 You understand and acknowledge that we reserve the
rights to claim back any refund that has been processed by
us as a result of fraudulent activities such as return of
wrong products or wrong quantity of the products.

Cookies are used to enable certain features (eg. logging
in), to track site usage (eg. analytics), to store your user
settings (eg. timezone, notification preferences), and to
personalise your content (eg. advertising, language).

Cookies set by the website you are visiting are normally
referred to as “first-party cookies”, and typically only
track your activity on that particular site. Cookies set by
other sites and companies (ie. third parties) are called
“third-party cookies”, and can be used to track you on other
websites that use the same third-party service.

We use third-party services for:

• Analytics tracking
• User authentication
• Advertising and promotion
• Content marketing
• Email marketing
• Payment processing

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

This website does not knowingly target children, or collect personal information from children. As a parent/guardian, please contact us if you believe your child is participating in an activity involving personal information on our website, and you have not received a notification or request for consent. We do not use your supplied contact details for marketing or promotional purposes.

This privacy policy only covers Strand Life Sciences’ own collecting and handling of data. We only work with partners, affiliates and third-party providers whose privacy policies align with ours, however we cannot accept responsibility or liability for their respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. If you are a registered user on https://strandsbeta.prodmirror.com, we will notify you using the contact details saved in your account or your records with us. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend your account information at any time, using the tools provided in your account control panel.

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information.

UAS Alumni Association Building, Veterinary College Campus,
Bellary Road, Bangalore 560024
Phone: +91-80-23095299

Strand Life Sciences Data Controller

R Prabhakar
dpo@strandls.com

Strand Life Sciences Data Protection Officer (Grievance Officer)

R Prabhakar
dpo@strandls.com